Privacy Policy

Last updated: November 5, 2026

URBAN DESIGN, RENOVATION & CONSTRUCTION (“Urban Design,” “we,” “us,” or “our”) provides solar installation, construction, and renovation services in Paradise, California and across Northern California. This Privacy Policy explains what information we collect through our website and our services, how we use it, and the choices you have. You can reach us by phone, by email, or through the chat on our website.

1. Information we collect

Information you give us. When you call or email us, use the chat on our website, request an estimate, sign a contract, or schedule work, we may collect:

Full name
Email address
Phone number
Service or mailing address
Details about your property and project, such as roof or site details and energy usage information you choose to share
Messages and other information you enter in our website chat
Estimate, contract, permit, and service records
Any other information you choose to give us

Information collected automatically. Like most websites, our web host may keep standard server logs, such as your IP address, browser type, device type, pages requested, and the date and time of your visit. We do not use this site to track you across other websites.

2. How we use your information

To answer your questions, prepare designs and estimates, and schedule and perform work
To prepare plans and to file permit and utility applications for your project
To send service messages such as appointment confirmations, project updates, and reminders
To send promotional and marketing text messages and emails, if you have opted in
To keep records, process invoices, and provide follow-up service
To maintain and improve our website and services
To comply with legal obligations

3. Text messaging (SMS)

We may send you text messages at the mobile number you provide. There are two kinds:

Service messages related to your estimate, project, or appointment, such as confirmations, scheduling updates, and reminders.
Promotional and marketing messages, such as offers, promotions, and announcements, which we send only if you have opted in to receive them.

You opt in to promotional messages by giving us your mobile number and expressly agreeing to receive them, such as by checking the consent box in our website chat or on one of our forms. Your consent is not a condition of purchase, and you do not have to agree to receive texts to buy goods or services from us.

Message frequency varies.
Message and data rates may apply.
Opt out anytime by replying STOP to any message. You may receive one final message confirming your opt-out.
Need help? Reply HELP or email us at [email protected].
Carriers are not liable for delayed or undelivered messages.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. Please also see our Terms and Conditions for the full text messaging program terms.

4. How we share information

We do not sell your personal information. We share it only with:

Service providers that help us run our business, such as software for customer management, scheduling, estimating, website chat, and messaging, website hosting, and email. They may use your information only to provide services to us.
Utilities, permitting agencies, and inspectors, only as needed to complete your project, for example to file a permit or a utility interconnection application.
Legal and safety purposes, when required by law or to protect our rights, property, or safety.
Business transfers, if we are involved in a merger, acquisition, or sale of assets.

The restriction on sharing mobile information for marketing in Section 3 applies to all of the categories above.

5. Cookies and analytics

We do not use advertising cookies on this website. Our website chat, which is provided by our customer management and messaging platform, may use cookies or similar technologies to operate the chat and remember your conversation. If we add analytics or advertising tools in the future, we will update this policy. You can control cookies through your browser settings.

6. Data retention and security

We keep your information as long as needed for the purposes above or as required by law. We use reasonable safeguards to protect it, but no method of transmission or storage is completely secure. We do not collect payment card information through this website.

7. Your choices

Texts: Reply STOP at any time.
Emails: Use the unsubscribe link in any marketing email.
Access, correction, or deletion: Contact us using the details below to ask for access to, correction of, or deletion of your personal information.

8. California privacy rights

If you are a California resident, you may have the following rights under California law, subject to certain exceptions:

The right to know what personal information we collect, use, and disclose
The right to request deletion of your personal information
The right to request correction of inaccurate personal information
The right to opt out of the sale or sharing of your personal information. We do not sell your personal information or share it for cross-context behavioral advertising.
The right not to be treated differently for exercising these rights

In the past 12 months, we may have collected identifiers (such as your name, email address, phone number, and address), commercial information (such as estimate, contract, and service records), and internet activity (such as server log data). To make a request, email [email protected] or call (530) 288-4913. We may need to verify your identity before we act on a request.

9. Children's privacy

Our website and services are not directed to children under 13, and we do not knowingly collect their personal information. If you believe we have, contact us and we will delete it.

10. Third-party links

Our website may link to third-party websites, such as Facebook. We are not responsible for their privacy practices.

11. Changes to this policy

We may update this policy from time to time. The “Last updated” date above shows the latest revision. Continued use of our website or services after changes means you accept the updated policy.

12. Contact us

URBAN DESIGN, RENOVATION & CONSTRUCTION
4742 Skyway
Paradise, CA 95969
Phone: (530) 288-4913
Email: [email protected]